A day after a Southwest Airlines jet with 124 passengers landed at the wrong airport, many are asking: How in the world could that happen?
"It's not common, but it's not unheard of," said pilot Mark Weiss, a 20-year veteran of commercial aviation who has frequently flown Boeing 737-700s, the same kind of aircraft that touched down Sunday at a small airport in Taney County, Missouri, about seven miles from where it was supposed to land at Branson Airport.
The plane stopped about 500 feet from the end of a runway at M. Graham Clark Downtown Airport, but no one was injured, said Chris Berndt, the Western Taney County Fire District fire chief and emergency management director.
"There are a lot of questions, and I suspect this is a matter of procedures not being followed, something along the long chain of everything you must do and constantly do as a pilot for safety," Weiss said.
But that's little consolation for passengers shaken by the experience.
"Really happy (the) pilot applied brakes the way he did," said passenger Scott Schieffer. "Who knows what would have happened?"
The airport's runway is 3,738 feet long, about half the length of the Branson Airport runway, which is 7,140 feet. That forced pilots to act fast and brake hard when the aircraft touched down.
Air traffic controllers had cleared the jet to land at Branson and only learned of the mishap when the pilots radioed that they had landed at the wrong airport, a source familiar with the investigation told CNN. Branson is not equipped with radar, and Clark has no control tower.
Southwest said the flight's captain had worked for the airline for 14 years and the first officer had been with the company for 12. Both were on paid leave pending an investigation, it said.
The jet took off Monday from Clark after "a thorough inspection" and was scheduled to resume regular service in the evening. The airline did not disclose its destination, but the aviation website FlightAware said it was bound for Tulsa, Oklahoma.
"We have since reached out to each customer directly to apologize, refund their tickets and provide future travel credit as a gesture of goodwill for the inconvenience," the airline said in a written statement.
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