November 29th, 2013
10:06 AM ET

Company Targets Couple for Posting Negative Review

A couple in Salt Lake City is facing a nightmare situation after doing what many us of do during the holidays - shop online – They received a hefty fine and a hit on their credit score- all because they posted a negative review about a bad customer service experience with a website. Their story serves as a lesson for anyone who shops online. 

John Palmer bought a few Christmas gifts for his wife Jen on the website in 2008, and he never imagined he's still be paying the price for it 5 years later, CNN's Pamela Brown reports. The Palmers say the items they ordered never arrived and the transaction was cancelled. 

After repeated calls to to find out what happened, Jen Palmer posted a review of the company on saying in part ,"There is absolutely no way to get in touch with a physical human being. No extensions work."

 More than three years later, the Palmers received an e-mail appearing to be from stating that they would be fined $3,500 if the negative review posted on wasn't taken down in 72 hours. 

The email cited an obscure, non-disparagement clause in the terms of use contract that states, "Your acceptance of this sales contract prohibits you from taking any action that negatively prohibits" A clause the Palmers say was added to the agreement after they made their purchase. 

Legal experts warn that more and more companies are adding this type of language in the fine print as protection. 


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Filed under: News • Videos
November 29th, 2013
09:42 AM ET

Investigation Underway for Explosions Outside US Air Force Base in Japan

Japanese police and bomb squad teams are combing the area just a few hundred yards from the Yokota US Air Force base in Japan. Residences say they heard two loud explosions during the night and police now they they found two steel tubes attached to wires, a battery and a crude timing device.

The US Air Force says there were no explosions on the base itself and no reports of damage or injuries, CNN's Karl Penhaul reports.

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Filed under: Videos • World News
November 29th, 2013
09:08 AM ET

Protests Expected at Walmart Today? CEO Bill Simon Says "It's not unexpected"

While shoppers empty their wallets, some employees are venting frustration. Protests are expected at Walmart location around the country today. As of this morning however, it's unclear how many Walmart workers are actually taking part, and how many union organizers might be on the picket lines instead. CNN's Kyong Lah reports.


Later on "NewDay," CNN's Don Lemon spoke to Bill Simon, President & CEO of Walmart, and asked him about these protests. He responded:

"Black Friday... millions and millions of people out shopping is the big stage, and Walmart's a big player on the big stage. And as there are those that want to change a service industry like retail, it's not unexpected that they would be out on Black Friday at Walmart with something to say about that."


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Filed under: Headlines • Videos
November 29th, 2013
08:33 AM ET

Black Friday Mad Dash!

Shoppers went straight from the dinner table to knocking down retailer doors. Some retailers opened up as early as 8pm Thanksgiving night, jump starting holiday shopping on black Friday.

And just a couple hours into the holiday shopping season, the hunt for bargains in becoming a contact sport, CNN's Zain Asher reports.

Many people took advantage of some retailers opening their doors on Thanksgiving night, while some even forgot the holiday dinner!

Check out video above.

A convenient alternative to the mayhem? Cyber Monday. This coming Monday, retailers are set to offer steep discounts online so you can avoid crushing crowds.

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Filed under: News • Videos
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