President Barack Obama pledged to stamp out the gremlins plaguing his administration's signature health-care overhaul Monday, saying there was no "sugarcoating" the difficulties faced by Americans hoping to sign up for insurance coverage online.
"Nobody's madder than me about the website not working as well as it should, which means it's going to get fixed," Obama said during an appearance at the White House Rose Garden. But he didn't specify exactly what went wrong or who was to blame for the problems, which include long waits to log onto the federally administered website and maddeningly long wait times once online.
There's "no excuse for the problems," Obama said. But he said tech industry experts were being brought in to help workers going 24/7 to fix the site, HealthCare.gov, which went live October 1. And he pointed out that the site isn't the only way to buy coverage.
"You can bypass the website and apply by phone or in person," he said. "So don't let problems with the website deter you from signing up or signing your family up or showing your friends how to sign up, because it is worth it. It will save you money."
Host of TechBytes, Brett Larson, criticizes the Administration's failure to build Healthcare.gov better. "I think they needed more time. I think they needed more infrastructure and I think they needed more testing," Larson says. (SEE VIDEO BELOW)
Though experts are being brought in to help solve the problems with the site, Larson says they need to help quickly.
"I would say it's probably a month at best to get it done and it's going to be a lot of work. A lot of sweat equity will have to go back into it."