August 22nd, 2013
01:04 PM ET

911 Call: Tuff Bookkeeper Keeps Calm and Becomes Hero

Bookkeeper Antoinette Tuff is being called a hero after heart-pounding audio from her 911 call while talking to a Georgia school shooter is released.

"We all go through something in life..... No, you don't want that. You going to be okay. I thought the same thing, you know, I tried to commit suicide after my husband left me but look at me now. I'm still working and everything is okay,” Tuff says during the call.

The school worker is heard trying to calm the 20-year-old man who barricaded himself inside with an AK-47 and began shooting at police.

Alone in the office of the elementary school, Tuff comes face-to-face with the gunman armed with an assault rifle and close to 500 rounds of ammunition.

The call captures every critical moment of the horrifying school shooting.

“It isn't just her life on the line but the lives of hundreds of students and staff as well as dozens of police officers now outside,” reports CNN's Martin Savidge. (WATCH TOP VIDEO)

“There's no hint of fear, no sense she is lying to save herself,” Savidge says, and “her cool collect nature moves even the police dispatcher."

The police barge in moments later after Tuff convinces the gunman to put down his weapon.

Only then does Tuff show her fear, saying “Let me tell you something baby, nothing so scary in my life!...Oh Jesus!"

Chris Voss, a former FBI lead international kidnapping negotiator and the managing director at Insite Security, says Tuff responded phenomenally in the situation. (WATCH VIDEO)

Voss says hostage negotiators are trained to do what she did “in terms of tone of voice and respect and being calming, but not being ordering, and she did all that naturally.”

“Normally it takes quite a bit of training to get somebody to do as good of a job as she did.”

Voss says it was critical that Tuff didn’t act like a victim and spoke to the gunman directly.

“I think it was completely her tone of voice and approach that connected with him in the beginning. Voss says. "She called him sir early on,”

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